Return Policy

Return Policy for Vital Mart

Last updated: May 24, 2023

Thank you for shopping at Vital Mart Online. We want you to be completely satisfied with your purchase. If, for any reason, you need to return a product, please carefully review and understand our return policy outlined below:

  1. Eligibility for Returns

a. Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you may be eligible for a return or exchange. Please contact our customer support within 7 days of receiving the product, provide necessary details and evidence, and follow the return instructions provided.

b. Change of Mind: If you change your mind about a product, we accept returns within [number of days] days of the purchase date. The product must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs will be the responsibility of the customer.

  1. Non-Returnable Items

Certain items are generally non-returnable. These include:

a. Perishable goods, such as food, flowers, or health and personal care items. b. Gift cards and downloadable software products. c. Products that have been used, worn, or altered after delivery. d. Products without their original packaging, tags, or labels.

Please carefully review the product description and specifications before making a purchase to determine if the item is eligible for return.

  1. Return Procedure

To initiate a return, please follow these steps:

a. Contact our customer support at vitalmartconsumercare@gmail.com within the specified return period. Provide your order details, including the reason for return, and any supporting evidence, such as photographs.

b. Our customer support will provide you with return instructions, including the return address and any additional requirements.

c. Pack the product securely in its original packaging, including all accessories and documentation. Ship the product back to us using a trackable shipping service, and retain the proof of shipment.

d. Once we receive the returned product, we will inspect it to verify its condition. If the product meets our return eligibility criteria, we will process the return and issue a refund or exchange as per your request.

  1. Refund Process

a. If eligible, refunds will be issued using the original payment method used for the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

b. Shipping and handling charges are generally non-refundable, unless the return is due to an error on our part.

c. If the refund is not received within a reasonable time frame or if you have any questions or concerns regarding your refund, please contact our customer support for assistance.

  1. Contact Us

If you have any questions about our Return Policy, please contact us at vitalmartconsumercare@gmail.com. Our customer support team will be happy to assist you.

Please retain a copy of this Return Policy for your reference.

Note: This Return Policy does not affect your statutory rights under applicable consumer protection laws.