Refund and Cancellation Policy

Refund and Cancellation Policy for Vital Mart

Last updated: May 24, 2023

Thank you for shopping at Vital Mart Online. We strive to provide you with a satisfactory shopping experience. Please carefully read and understand our refund and cancellation policy outlined below:

In order to proceed with a product replacement, it is necessary to provide a comprehensive unboxing video showcasing a 360-degree view of the item. Additionally, we kindly request that you initiate the replacement request within 24 hours of receiving the product.


  1. Order Cancellation

a. Cancellation by the Customer: If you wish to cancel your order, please contact our customer support as soon as possible. Order cancellations are subject to our discretion and may not be possible if the order has already been processed or shipped. We recommend contacting us immediately for the best chance of canceling your order.

b. Cancellation by Vital Mart: We reserve the right to cancel any order for any reason, including but not limited to:

  • Unavailability of the product or service.
  • Errors in product or pricing information.
  • Suspected fraudulent activity.
  • Violation of our Terms and Conditions.

If we cancel your order, we will notify you promptly and provide a full refund if applicable.

  1. Refund Eligibility

a. Damaged or Defective Products: If the product you received is damaged, defective, or not as described, you may be eligible for a full refund or exchange. Please contact our customer support within [number of days] days of receiving the product, provide necessary details and evidence, and follow the return instructions provided.

b. Non-Delivery: If you have not received your order within the estimated delivery timeframe, please contact our customer support. We will investigate the matter and provide an appropriate resolution, which may include a refund or reshipment of the order.

  1. Non-Refundable Items

Certain items are generally non-refundable. These include:

a. Perishable goods, such as food, flowers, or health and personal care items. b. Gift cards and downloadable software products. c. Products that have been used, worn, or altered after delivery. d. Products without their original packaging, tags, or labels.

Please carefully review the product description and specifications before making a purchase to determine if the item is eligible for return or refund.

  1. Refund Process

a. If eligible, refunds will be issued using the original payment method used for the purchase. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

b. Shipping and handling charges are generally non-refundable, unless the return is due to an error on our part.

c. If the refund is not received within a reasonable time frame or if you have any questions or concerns regarding your refund, please contact our customer support for assistance.

  1. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at [customer support email or phone number]. Our customer support team will be happy to assist you.

Please retain a copy of this Refund and Cancellation Policy for your reference.

Note: This Refund and Cancellation Policy does not affect your statutory rights under applicable consumer protection laws.